This table concentrates on areas that we know are important to you.

Take a look and tell us what you think.

Q2 2020/21

Customer Commitments  Target Performance
Home Standard    
Percentage of homes meeting the Decent Homes Standard 100% 100% *
Percentage of properties that have received their annual gas service 100% 100%
Percentage of our blocks of flats which have a fire risk assessment 100% 100%
Percentage of repairs completed right first time 88% 88%
Percentage of customers who were surveyed who were happy with the repairs service they received 90% 94%
Neighbourhood and Community standard    
Percentage of customers who were surveyed and were happy with the way their anti-social behaviour cases were dealt with 82% 86%
Percentage of serious anti-social behaviour cases that were responded to in one working day 100% 97%
Percentage of customers surveyed who were happy with the grounds maintenance service they received 75% 81%
Percentage of customers surveyed who were happy with the cleaning service they received 75% 88%
Tenancy standard    
Average number of days to re-let an empty home 18 days 24 days
     

 


* 2019/20 Year End Figure