We support customers by helping them run activities or services which promote community spirit on estates. Examples of this include customer-led gardening and lunch clubs.

Full details of the projects are found in the Sport England section of our website.

Tenancy support

We provide a Customer Welfare Service in our sheltered housing schemes and offer daily visits to those customers who require this service.

These expert providers are commissioned to provide support services in our supported housing schemes.

  • Together for those with mental health difficulties
  • Leeway for victims of domestic violence
  • Mencap for those with learning difficulties

Our Tenancy services officers make referrals to housing support agencies where a need is identified and a support service exists. We also signpost to voluntary sector providers and advice agencies such as Shelter and MAP (Mancroft Advice Project).

Carrying out affordability checks

We help customers manage their money effectively and independently by:

  • Carrying out Affordability Checks before we grant tenancies to help us understand risks and support vulnerable customers
  • Signposting to specialist advice services
  • Checking that our customers receive the correct benefits and assisting them to maximise income

Find out more

Get in touch at housing@cotman-housing.org.uk if you need any further information about any of the above.

Help and support

Browse our help topics and find answers to your common questions.

Partnership working

We work with a number of specialist agencies who have been commissioned to offer individual support and advice for our customers.

Equality and diversity

Our approach is simple: we embrace diversity in everything we do. Staff, suppliers and customers are encouraged to adopt our principles.