Direct Debit: same working day it is taken from your bank account
Debit card: the following working day
Swipe card, bank transfer and standing orders: up to 5 working days
Cheque or cash: up to 7 working days.
You will no longer receive a paper copy of your statement through the post if you register to view your rent account online.
You can download and print a copy of your statement using the print option on your computer.
See our Help and Support pages.
You can also get advice from the National Debtline, the Consumer Credit Council and Christians Against Poverty.
Creating an account is easy, and it only takes a few minutes. All you need is your email address and payment reference number.
The recharge account includes the cost of any rechargeable repairs made to your property.
Your username and password are unique to you. Our website also uses industry-standard best security (SSL 128-bit encryption) to keep your details safe and protected.
Please do not share your login or password details with anyone else as this will enable them to access your personal data. If you suspect that your online services account security has been breached please contact us so that we can take steps to place a hold on your account.
Your can reset your password here and we'll email you a unique link so you can choose a new one.
If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly customer service team a call.
You can contact us by telephone Monday to Friday from 8am to 8pm (excluding bank holidays).Contact us