Collecting your keys

We'll arrange a time and a date for you to collect your keys. You'll meet the lettings officer who will explain your tenancy and answer any questions - including how to claim housing benefit.

Financial help

We know that moving home can be costly. We may be able to help with moving expenses or furnishings by providing a start-up loan. Contact us on 01772 667075 to find out more.


Your property should be in a good state of repair when you move in. We'll tell you if there are any outstanding repairs to be completed when you sign-up. If you find any problems report a repair.

Tell people you've moved

  • Friends and family

  • Water supplier

  • Electricity and gas supplier

  • Council tax officer

  • Bank

Gas, electricity and phone lines

You'll find that the power to your new home has been cut-off for safety reasons. If you don't know your supplier contact the meter point reference service on 0870 608 1524. Make sure you've got the meter serial number written down when you call.

Contact us on 01772 667075 (calls from a mobile are charged at your usual tariff so will be free if you have free minutes and are within your allowance) once you've been connected. We'll arrange for a contractor to visit and check everything is working well. We'll also give you advice on how to operate your heating appliances and issue a safety record.

You don't need to ask us if you want to put in a phone line - just go ahead and arrange it. You do need our permission to install a satellite dish.

Insuring your possessions

We are not responsible for any loss or damage to your personal belongings - including damage to possessions caused by floods, fire and other unexpected incidents. This is why it's important to insure the contents in your home. We can help you. Purchase home contents insurance today.


You need to ask your tenancy services officer for permission to keep a pet in your new home.