You'll need to give us 4 weeks written notice before you want to move out. This notice must end on a Monday. Send a notice letter to your local office and call us for any advice or information you need. The notice must be signed.
You'll need to return all keys - including all meter box, outhouse and shed keys - to the Norwich office before 12 noon on the day you leave. We'll charge you rent until we've got all the keys to the property. If you are posting the keys, please include a note giving the property address.
Where appropriate, we will make an appointment with you to visit before you move out or contact you by phone. We'll also offer advice on how to leave the property clean, tidy and in a good condition. If the property has not been left in a good condition, you will receive a bill with the rechargeable costs. You should also:
We're a green organisation and encourage recycling of furniture wherever possible. Try contacting your local charity shop as they may take unwanted furniture. We may be able to put you in touch with someone. You can also ring the council refuse department and ask them to take away any rubbish or unwanted items. We'll charge you if you leave anything in the property or garden.
Give notice to your gas, water and electricity providers. Make arrangements for final meter readings and payments. You should also:
Have you paid all rent due? It may affect any housing applications if you leave without paying rent you owe.
Please tell your office if you're responsible for clearing a property when a relative or friend dies. You'll need to let us know when you'll be returning the keys - rent continues to be payable until these are handed in.
Your local office will be able to help and advise if you wish to pay any outstanding rent. Otherwise we'll claim this from the estate of the deceased.
If your friend or relative was getting housing benefit, this will end on the first Sunday after their death.