Sign in to your account

Your online account is the simplest way to report a repair, view your rent account, make a payment or submit a general enquiry about your home.

You can use you online account 24 hours a day, 7 days a week.


Give us a call

If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly customer service team a call.


Send us a message

If you are not already a customer you can use our web form to send us the following enquiries:

  • Make a general enquiry
  • Give someone a compliment
  • Tell us how we can improve

Make a complaint

We want you to be happy with the services you receive and we want to know when we get things right.

If we fail to deliver on our promises, you may want to make a complaint.


Press enquiries

The Places for People press office is open for Cotman media enquiries.

Tel: 01772 897 240
Tel: 01772 667 022 (Out of hours)
Email: press.enquiries@placesforpeople.co.uk

Emails are regularly checked during office hours and enquiries will be responded to as quickly as possible.

Write to us


Our postal address is:

Cotman Housing Association

Cotman House,

Bowthorpe Hall,

Bowthorpe Hall Road,

Norwich

NR5 9AD (for SatNav NR5 9AA)

Please note: To avoid delays with post please contact us another way first.

Visit us


Our offices are temporarily closed until further notice and in-line with Government guidance.



Meeting rooms


We have conference and meeting facilities available at Bowthorpe Hall.

Find out more