The Essex Welfare Service

This new service is a single, convenient point of contact for anyone in the Essex area who is in urgent need of help during the coronavirus outbreak. It is also the place to report anyone who you are concerned about.

A wider group of people in Essex are vulnerable to coronavirus. This is because they are over the age of 70, are pregnant, or have underlying health conditions. These are people who may not have the support of friends or family or neighbours.

The NHS or GP surgeries will be contacting these residents. If your GP surgery has not contacted you and you need help with medicine or food supplies, you can contact the Essex Welfare Service.

Call: 0300 303 9988


Opening hours:

Monday to Friday, 8am to 7pm

Saturday and Sunday, 10am to 2pm



What is there help for?


  • Help accessing food and deliveries 
    • For people on the 'shielded' list, a Government food delivery system has started. If your delivery has not yet arrived and you have an emergency need for food, the Community Hubs will help you.
    • For people not on the 'shielded' list, the Community Hub in your district will help find local options to ensure you are not left without food while you self-isolate - also see  Accessing food.
  • How to get your prescriptions
  • Walking your pet
  • Advice on benefits and other financial support


  • Arranging weekly check-ins or telephone befriending service
  • Support to register as 'vulnerable' with council services
  • Contacts for local community groups
  • Advice on how to stay well and active


  • Arranging emergency home and heating repairs
  • Advice on keeping warm and heating your home efficiently
  • Ensuring your home is safe and secure
  • Arranging assisted bin collections
  • Advice on housing and homelessness


  • Employment support and rights
  • Issues relating to self isolation eg MOT delays
  • Accessing online services for people without internet access
  • Acquiring documents or NHS numbers
  • Support with debts and budgeting
  • General information and advice


If you know someone in isolation who needs any of the above help, please contact us on 0344 8008020.

Please note, Community Hubs are an addition to, not a replacement for our normal social care and safeguarding services for adults and children.



As the number of offers and requests grows, they will be matched so that the right help can be given where it's most needed. This support could include delivering groceries, medication or essential household goods, in line with Government social distancing guidelines.

Download the free app, called Tribe Volunteer from Apple App Store and Google Play Store.

The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 9am to 5pm, seven days a week.