In general, you're responsible for taking care of your home, which means doing things like internal decoration, gardening, simple DIY jobs and looking after any fittings or appliances you install.

You are also responsible for any damage you cause.

What are you responsible for?

Electrical

  • Fluorescent tubes and starter motors
  • Fuse box - resetting the trip switch
  • Fuses and plugs
  • Light bulbs

External

  • Dustbin replacement (unless provided by the council)
  • Washing lines or rotary dryers

Gas

  • Bleeding radiators and relighting pilot light

Internal

  • Bleeding radiators
  • Cracks (minor) in ceiling - patching
  • Cracks (minor) in wall - patching
  • Curtain pole, rail or track replacement
  • Damage caused by you to the property, fixtures or fittings
  • Door adaptations (to accommodate carpets) including refixing draft excluders
  • Doorbell replacement or fitting (including batteries)
  • Draught proofing
  • Fitting additional locks/catches or safety devices, for example: peep holes, safety chain and burglar alarm
  • Fixtures you have fitted (like laminate flooring/shelves)
  • Handles and latches on inside doors and cupboards
  • Keys/fobs
  • Painting and decorating including papering, woodwork or coving
  • Smoke alarm (battery powered) testing or replacement
  • TV aerial, points or satellite dishes

Plumbing

  • Bath panel replacement
  • Blocked bath, basin, sink, shower or toilet
  • Broken toilet seats (refix or replace)
  • Plug or chain replacement
  • Plumbing/fitting your own domestic appliances, which must be done according to Gas Safe or NICEIC regulations
  • Sealant replacement for kitchen units and sanitary fittings
  • Shower curtain replacement
  • Tap washer replacement (to stop dripping)

What are we responsible for?

We are responsible for repairing and maintaining the structure and of your home, any communal areas and the fixtures and fittings we've provided.

Electrical

  • Electrical wiring including sockets and switches

External

  • Boundary walls and fences
  • Door steps
  • Doors
  • Drains, gutters and outside pipes
  • Garages and stores (excluding sheds)
  • Overall structure of your home
  • Painting
  • Paths and walkways where shared or main access to property
  • Roof
  • Walls
  • Window sills, catches, sash cords and window frames

Gas

  • Chimneys (excluding sweeping)
  • Fireplaces, fitted fires and central heating systems
  • Gas pipes and appliances provided by us
  • Water heaters

Internal

  • Communal areas (unless damage has been caused by you)
  • Door hinges and skirting
  • Doors and frames
  • Fixtures and fittings provided by us
  • Walls, floors and ceilings

Plumbing

  • Basin or sink replacement
  • Unblocking external waste pipes ONLY
  • Water supply and water pipes

Report a repair

The quickest way to report a repair is with your online account.

Find out more

Finding a tradesperson

We expect you to organise and pay for any repairs that are your responsibility. There are several websites where you can search for a reliable tradesperson to carry out work for you, such as:

Still need help?

If you are unsure which repairs are your responsibility, or if you have genuine difficulties getting jobs done, please contact us.